Question 1

Do you take orders?

Accepted Answer

Pottery is a process full of surprises - glazes can shift or run in the kiln, pieces can crack, and no two mugs ever turn out exactly the same. Because of this, and to keep my creative process flowing, I do not take orders but instead focus on making what inspires me rather than working on request.

Each piece I create is carefully handcrafted and one of a kind. I put a great deal of time, care, and artistic intention into my work, and I find the best results come when I follow my own creative vision. Instead of custom orders, I release collections of mugs and other pieces as they are finished, and I invite you to follow along to see what speaks to you!

If you are hoping to snag a particular style, I recommend keeping an eye on my shop updates or creating an account on my website so you'll be notified when I post new updates on my blog.

Question 2

How can I purchase your work?

Accepted Answer

My pottery is available through my online shop and at select in-person events. I typically update my shop every 5 to 6 weeks and announce the date about a week or two in advance. Each piece is handmade in small batches, and once a piece sells, it won’t be restocked until a future update.

I also enjoy participating in local art events, including Handmade Holiday, Oglebayfest, Wheeling Art Fest, and new this year I will be attending Moonlight Market in Morgantown, WV in May.

I always share shop updates and event details on social media and through my email newsletter, so be sure to follow along for the latest info!

Question 3

How long will it take for my order to arrive?

Accepted Answer

If a piece is ordered on a weekday, I try my best to ship it out the very next day. Shipping times can vary depending on your location, but most orders within the U.S. arrive within 3-7 business days after shipping. I ship using USPS Priority mail.

Question 4

What's my process?

Accepted Answer

The majority of my work begins on the potter’s wheel, where I throw each piece. While I occasionally use slab-building techniques to make trays, ornaments, and magnets, wheel throwing remains the foundation of my work.

Once a piece is formed, I allow it to dry to a leather-hard stage before trimming the base, attaching handles, and carving my original artwork. Carving is one of the most time-intensive steps, but it is also the most creatively fulfilling, allowing me to bring intricate designs to life in the clay.
After carving, each piece is carefully dried before its initial bisque firing. This firing takes approximately 10 to 11 hours to reach temperature, followed by an equal cooling period.
Following the bisque firing, the porous clay is ready to absorb glaze. I hand-apply glaze to my carved designs and brush glaze onto the body of each piece. Once the glaze has fully dried, the pottery undergoes a final glaze firing.

The final step is the most rewarding—unloading the cooled kiln and seeing the finished pieces for the first time. Each firing brings an element of anticipation, as the interaction between clay, glaze, and heat creates results that are both intentional and unique.

I frequently share process photos and behind-the-scenes glimpses of my work on Instagram, offering insight into each stage of creation.

Question 5

Where is your studio?

Accepted Answer

My studio is located in Wheeling, WV, nestled in the countryside. It is in the basement of my home, providing me with a peaceful, private space to create. While my studio is not open to the public, I frequently share behind-the-scenes glimpses of my process on social media and in my blog.

Question 6

My order arrived broken, what do I do?

Accepted Answer

Please follow these steps so I can help resolve the issue:
Take clear photos of the damaged item(s) and the condition of the packaging.
Keep the packaging in case the mailing service requests it for their claim process.
Contact me with the photos so I can assist you further.

Once I receive the photos, I will file an insurance claim and discuss your options for either a replacement piece or a refund, whichever you prefer.

Thank you for your understanding, and I’ll work with you to make this right as quickly as possible!

Question 7

Mug Care

Accepted Answer

To ensure your handmade mug stays in great condition for years to come, follow these simple care guidelines:

Dishwasher: My mugs are dishwasher safe, and I regularly wash mine in the dishwasher without any issues. If you do use a dishwasher, I recommend placing your mug on the top rack.
Microwave: While my mugs are microwave-safe, be careful when microwaving, as the mug itself can become hot. Always handle with care to avoid burns, especially after heating liquids.
Avoid Sudden Temperature Changes: To prevent cracking, avoid subjecting your mug to sudden temperature extremes, such as going directly from the fridge to the microwave or from a hot dishwasher to cold water.
Storage: When not in use, store your mug in a safe place to avoid accidental drops or bumps. Keep it in a dry area away from moisture or direct sunlight for long periods.
Enjoy: Most importantly, enjoy your mug! Each piece is made with love and care, and the more you use it, the more it becomes part of your daily routine.

By following these care tips, you can ensure that your handmade mug will continue to bring you joy for years to come.

Question 8

Can I return something from your shop?

Accepted Answer

Because each piece I create is handmade and unique, all sales are final, and I'm unable to offer returns or refunds. Rest assured that what you see in the photo listing is exactly what you'll receive.

My goal is to ensure every customer enjoys their shopping experience and is completely satisfied with their purchase. If, for any reason, you encounter an issue or are not happy with your order, please reach out to me. I value your satisfaction and will do my best to work with you toward a solution.

If you have any questions before purchasing, feel free to contact me. I am always happy to provide further details to help you choose the perfect piece.

Frequently Asked Questions